Policies

Privacy Policy

You can shop at Coach Sloth with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Coach Sloth is registered with the Authorize.Net Verified Merchant Seal program.

Return Policy

If your purchase is damaged upon receipt, you can return the product to Coach Sloth and we will pay the return shipping charge. A new product will be shipped to you immediately. If you want to return your purchase, you can return the product to Coach Sloth and we will pay the return shipping charge. All sales final after 30 days. Please contact us at Coachsloth@coachsloth.com for a Return Authorization and instructions on how to return the product.

Return To:
Coach Sloth
3411 Harcourt Drive
Ames, IA 50010
Coachsloth@coachsloth.com

Shipping Policy

Upon receipt of your order, your product(s) will ship within 3 days of order via USPS.